Product Manager, Digital Experience

Led full stack team of 4 engineers, 1 QA, and 1 data scientist via weekly sprints to develop,
implement, and roll-out enhancements for the ~60,000 users of Tesla’s Global Scheduling System

  • Increased team efficiency and streamlined product development into one cohesive system by decreasing from five siloed Product Managers to one Product Manager
  • Works cross-functionally with stakeholders across Sales, Delivery, Service, Energy, and Marketing
Mazda North American Operations

Sales and Product Enablement Manager, Mack Trucks Business Development

  • Sales and Product Enablement Manager, Mack Trucks Business Development
  • Worked cross-functionally with IT as Product Owner of our CRM system to give user feedback, test enhancements, report bugs, and communicate business priorities
  • Decreased high inventory by ~12% through implementing warranty focused sales programs
September 2012 - January 2014
January 2014 - June 2015
May 2018 - December 2019

Product Manager, Customer Relationship Management (CRM)

  • Managed bi-monthly Siebel CRM releases for truck dealerships with the Process & IT team of 7
  • Built relationships with users via in-person training, user feedback, and sharing CRM best practices
  • Developed and prioritized business requirements based on dealer feedback and impact

Brittany

Keith

​Product Manager


Tesla Inc.
June 2015 - April 2016

Region Operations Specialist, Southeast Region Sales and Service (US)

  • Developed business cases for improvement of parts sales, customer service, and service retention based on performance at the dealer and district levels. Managed regional dealer communications.
  • Built regional reports around market share, current sales, and quarterly allocation of sales goals
Volvo Group

Staff Product Manager, Digital Experience
As part of the Digital Experience Leadership Team, develops strategic road maps for three global internal systems across a complex set of stakeholders; manages three Product Managers.

  • Appointment Scheduling System: Grew development team to 11 engineers to support critical expansion of a routing algorithm and the migration of Sales & Delivery to a new tech stack.
  • Location Master: In January 2020, took over the global location master data tool. Technical focus on creating a source of truth for 70+ downstream systems.
  • CRM: In May 2020, took over Tesla’s global CRM system. Drives strategic problem-solving working cross-functionally with business and product stakeholders for Global Sales.
January 2019 - Present

My Experience

January 2018 - April 2018
April 2016 - December 2017

Service Communications Manager, Parts Sales and Marketing

  • Established consistent communication for the parts warehouse to keep dealers apprised of delays
  • Created new communication channels by delivering 110 pieces of marcom collateral (blogs, articles, etc.) in 2014 to educate customers on the benefits of servicing their trucks at dealerships

Program Manager, Sales and Delivery Optimization

Decreased Test Drive No Show Rate by 20% via smoothing out systematic friction points
experienced by the customer; Discovery of pain-points via secret shopping and user feedback.

  • Worked with District and Store Managers as an internal consultant to improve their test drive and delivery strategy (ie. customer no show rate, conversion rate, scheduling best practices)
  • Created Parking Capacity Model for North America Delivery Centers to support rapid growth