Improved the customer experience in scheduling test drives by removing barriers to entry and smoothing out systematic friction points for the customer. Decreased No Show Rate by 20%.
Worked with District and Store Managers as an internal consultant to improve their test drive strategy (ie. customer no show rate, conversion rate).
Automotive and heavy-duty trucking military veteran with a relentless drive to improve customer experiences, with prior experience in software product management, sales operations, parts and service, marketing and crisis communications. 10 years of combined OEM experience at Mazda, Mack and Volvo Trucks, Tesla, Volkswagen Credit and Audi Finance.